Category: Hotel Upselling

Total 3 Posts

How do you lose your Customer data ?

Dear hoteliers, Some time ago, I was at a meeting with a hotel group just to catch up with them. Regarding their history and loyalty – they’d been working for years with a colleague who managed their Pre/post-stay customer relations – out of all our services, they only used our email campaign solutions. Their PMS and Channel Manager were connected…

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Will receptionists be the key factors in your hotel’s future turnover?

Avid readers of my blog have surely noticed that I like facts. I write based on analyses backed by figures and/or about concrete actions to be taken. I’m going to make an exception with this article. As the year is starting, I look to the future and ask this crucial question: what does the future hold for hotel receptionists? Does…

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Twenty services that your hotel needs to have

We are currently living in a time where supply outweighs demand. This phenomenon is particularly true in the hotel industry, where hundreds of suppliers are offering hundreds of free or chargeable services to present to your guests. Let’s sort through the hype, which can sometimes be overwhelming. Today, we will be dealing with another aspect of the extensive topic of…

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