Category: OTA

Total 5 Posts

How do you lose your Customer data ?

Dear hoteliers, Some time ago, I was at a meeting with a hotel group just to catch up with them. Regarding their history and loyalty – they’d been working for years with a colleague who managed their Pre/post-stay customer relations – out of all our services, they only used our email campaign solutions. Their PMS and Channel Manager were connected…

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[INTERVIEW] Airbnb buys HotelTonight!

Dear hoteliers, A few weeks ago, Airbnb confirmed its intention to buy the website. On average, 2 million visitors scour Airbnb every night looking to book accommodation… So, wanting to acquire a site specialised in last-minute hotel reservations was a no-brainer! It also clearly highlights Airbnb’s desire to play alongside and Expedia. I had the opportunity to interview…

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What if the Future of the Hospitality Industry is on Airbnb?

For the past two years, I’ve heard hoteliers complaining about Airbnb, calling it “unfair competition” and “a disaster for  the hotel industry”. But yesterday, for the first time, one of my hotelier friends brought up a pertinent question: What if the future of independent hotels is on Airbnb? Shocking, isn’t it! And yet it’s a legitimate thought. When I asked…

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