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Dear hoteliers, Three years ago I published the top 20 best services to provide in your hotel ( http://blog.experience-hotel.com/twenty-services-that-your-hotel-needs-to-have/ ). However, today we live in an era of hyper-personalization. Impersonality is no longer fitting; so an update is required. Customers more than ever expect to receive services that meet their needs and expectations. Satisfying them is not only especially rewarding but also a promise of a prosperous future. Here is a tool for you to…

We are currently living in a time where supply outweighs demand. This phenomenon is particularly true in the hotel industry, where hundreds of suppliers are offering hundreds of free or chargeable services to present to your guests. Let’s sort through the hype, which can sometimes be overwhelming. Today, we will be dealing with another aspect of the extensive topic of your supply chain: the services that you provide to the guests at your hotel. Having…

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