A long time ago, when I was still a teenager, I learned to play a number of different musical instruments. At the time, one of my teachers told me about a technique used by many artists who wanted to improve: to find a role model or a mentor and allow themselves to be inspired. The idea was as follows: rather than moving forward blindly, it is always better to find someone, somewhere whose performance you…
Here’s a question that crops up very regularly: what do your guests really expect? If we could read their minds, what the heck would…
My article on the different aspects that can leave guests dissatisfied triggered some lively responses. Many hotels called me to ask a variety of questions…
The world of hotels and their communications systems continues to evolve. It is becoming extremely difficult to overlook new trends and tools while, in view of recent developments, TripAdvisor has announced that it will improve its systems for detecting fake reviews. As for Booking.com, it is now the most important online platform for guests satisaction reviews. No matter what, you need to continue your climb up the rankings: how can you achieve this without checking…
Let’s discuss the dream of hoteliers everywhere: to make their guests loyal to the property directly, and to free themselves from the yoke of…
We are currently living in a time where supply outweighs demand. This phenomenon is particularly true in the hotel industry, where hundreds of suppliers…