For the past two years, I’ve heard hoteliers complaining about Airbnb, calling it “unfair competition” and “a disaster for the hotel industry”. But yesterday, for the first time, one of my hotelier friends brought up a pertinent question: What if the future of independent hotels is on Airbnb? Shocking, isn’t it! And yet it’s a legitimate thought. When I asked about his experimentation over the past few months, I found his responses and various observations…
A long time ago, when I was still a teenager, I learned to play a number of different musical instruments. At the time, one…
Here’s a question that crops up very regularly: what do your guests really expect? If we could read their minds, what the heck would…
My article on the different aspects that can leave guests dissatisfied triggered some lively responses. Many hotels called me to ask a variety of questions and to seek more information about Wi-Fi. The subject is worthy of a more in-depth look, or more precisely, deserves an article in its own right. What factor makes your Wi-Fi a valued, worthwhile tool – or not? Is it only a question of the connection speed? In order to deal…
The world of hotels and their communications systems continues to evolve. It is becoming extremely difficult to overlook new trends and tools while, in…
Let’s discuss the dream of hoteliers everywhere: to make their guests loyal to the property directly, and to free themselves from the yoke of…
We are currently living in a time where supply outweighs demand. This phenomenon is particularly true in the hotel industry, where hundreds of suppliers are offering hundreds of free or chargeable services to present to your guests. Let’s sort through the hype, which can sometimes be overwhelming. Today, we will be dealing with another aspect of the extensive topic of your supply chain: the services that you provide to the guests at your hotel. Having…