We asked ourselves the following question: what are travelers’ criteria for choosing a hotel? How important is e-reputation for hotels? What is the impact of their presence in a guide, of their ecological commitment? And what do travelers think of fluctuating hotel rates? Today, the Internet is the main source of information for travelers looking for hotels: 86% of leisure travelers, 45% for corporate clients. Based on their research and feedback from our clients, we…
Cleaning your customer database consists in checking each data to make sure that the information is still valid, and that it does not exist…
Dear hoteliers, As you already know, providing targeted and personalized offers to your guests (before and during their stay) improves the guest experience and…
Dear hoteliers, I recently spoke with Anja Poser, Sales Manager at Apart’hôtel Ajoupa, Aparthotel Vieux Nice, Hôtel du Centre and Hôtel de France Nice, all very beautiful hotels in the center of Nice filled with conviviality, simplicity and generosity. AMMI’s establishments were recently listed in the Top 8 Hotels in Nice on Tripadvisor, and are leaders in customer satisfaction on most websites. As you can imagine, we had a long conversation about that! But what…
Dear hotel owners and managers, I know that 95% of people mix their online reputation and guest satisfaction analysis. I did the same thing…
Have you ever wondered how to reduce your OTA commissions? How to become Number one on TripAdvisor? Or how to make more benefit with your RMS?
Our Master Classes and Webinars aim at answering all these questions. Check it out!