Experience Hotel Blog

Independent hoteliers often complain about not having enough time to accomplish certain tasks which they nevertheless consider to be very important for the future of their hotel. Indeed, between upgrading to comply with safety standards, classification, marketing, “special” guests, equipment and logistics problems in the hotel, accounting, human resources, appointments with suppliers, etc., it is simply and physically difficult and sometimes even impossible to manage everything. An independent hotelier rarely has the time to work…

Delivering great guest experience leads to loyalty. But while rewards systems, points and discounts can help, they aren’t the natural way to build guest loyalty. At Experience Hotel we work with hundreds of hotels to help them with technology and tools to improve guest experience. We’ve worked with hotels for most of our professional lives and came to notice that hotel marketing works best when hotels deliver incredible service. When we built Experience Hotel we…

A long time ago, when I was still a teenager, I learned to play a number of different musical instruments. At the time, one of my teachers told me about a technique used by many artists who wanted to improve: to find a role model or a mentor and allow themselves to be inspired. The idea was as follows: rather than moving forward blindly, it is always better to find someone, somewhere whose performance you…

My article on the different aspects that can leave guests dissatisfied triggered some lively responses. Many hotels called me to ask a variety of questions and to seek more information about Wi-Fi. The subject is worthy of a more in-depth look, or more precisely, deserves an article in its own right. What factor makes your Wi-Fi a valued, worthwhile tool – or not? Is it only a question of the connection speed? In order to deal…